Shipping

We prepare every order with great care and attention, ensuring that each handcrafted bag is inspected and carefully packaged before shipping.

Processing Times

Orders are processed within 1–3 business days of payment confirmation.

During periods of high demand or holidays, processing times may vary slightly.

Estimated Delivery Times

Delivery times are approximate and may vary depending on the destination and courier.

Italy: 2–5 business days

Europe: 5–10 business days

United States: 7–14 business days

Canada: 7–14 business days

The times indicated are not contractual guarantees and may be subject to delays due to external factors beyond our control (customs, weather, holidays, or courier operations).

Shipment Tracking

As soon as your package is shipped, you will receive an email with a tracking code to monitor your delivery in real time.

Packaging

All bags are packaged with appropriate protective materials to ensure they arrive in perfect condition.

Shipping Address

The customer is responsible for ensuring the accuracy of the shipping information entered when ordering.

We are not responsible for delays, losses, or failed deliveries caused by incomplete or incorrect addresses.

Customs Duties and International Taxes

For shipments to non-EU countries (USA and Canada), any customs duties, import taxes, or additional costs are the responsibility of the customer, in accordance with local regulations.

Delays and Courier Responsibilities

Once the package has been handed over to the courier, any logistical or operational delays are not the seller's fault.

Undelivered or Uncollected Packages

In the event a package is returned to the sender due to non-delivery or non-collection:

The customer will be responsible for reshipping costs.

Products Damaged During Shipping

Any damage must be reported within 24 hours of delivery, sending photographs of the packaging and product to:

vt.bags@consultant.com

Reports made after this time may not be accepted.