Informativa sui rimborsi
Return and Refund Policy
Last updated: January 29, 2026
This Return and Refund Policy applies to all purchases made through our website.
Our products are handcrafted, individually crafted bags using high-quality materials and thoroughly inspected before shipping. Each item is carefully inspected to ensure it exactly matches the description and images published on the website.
For this reason, returns and refunds are accepted only under the strict conditions outlined below.
1. Handcrafted Nature of Products
Each bag is handcrafted. Small variations in color, texture, or details do not constitute defects, but are natural characteristics of craftsmanship.
By placing an order, the customer accepts that:
each product is unique;
slight differences from the images are not considered grounds for return or refund;
all product specifications are clearly stated before purchase.
2. Return Request Deadline
Any return requests must be submitted no later than three (3) days after delivery of the product.
Requests submitted after this deadline will not be considered, without exception.
3. Mandatory Conditions for Return Acceptance
A return can only be considered if ALL of the following conditions are met:
The product has not been used, worn, or damaged.
The product is returned in the same condition in which it was received.
The original packaging, tags, and accessories are present.
The customer provides clear photographic evidence of the problem within the required deadline.
The reported defect is objective and verifiable.
We reserve the right to refuse any return that does not fully meet these requirements.
4. Reasons Not Accepted for Returns or Refunds
Returns will not be accepted in the following cases:
Change of mind after purchase.
Personal preferences regarding color, size, or style.
Subjective expectations not consistent with personal perception.
Normal artisanal characteristics of the product.
Damage caused by improper use or wear.
Requests without photographic documentation.
5. Request Procedure
To request a return evaluation, the customer must:
Send an email to: vt.bags@consultant.com or via the Contact form on the website.
Include the order number and full name.
Attach detailed photographs of the product and the problem encountered.
Incomplete requests will not be processed.
Preliminary written approval is required before any return shipment.
6. Shipping Costs
Return shipping costs are the customer's responsibility.
Original shipping costs are non-refundable.
We are not responsible for returns lost or damaged in transit.
7. Inspection and Refund
Once the product is received, a quality inspection will be performed.
If the return is approved:
The refund will be processed using the same payment method used originally.
Processing times may take up to 10 business days.
If the product fails inspection, it will be returned to the customer at their expense.
8. Non-Refundable Products
The following are not refundable:
Customized or custom items;
Used products;
Products returned without prior authorization.
9. Limitation of Liability
By making a purchase, the customer confirms that they have read and fully accepted this Return and Refund Policy.
We reserve the right to refuse requests that appear abusive, fraudulent, or do not comply with these terms.
10. Contact Us
For any questions regarding this policy:
Email: vt.bags@consultant.com
Customer Service: 10:00 AM - 6:00 PM